Mobile app not finding all organizations

The RefTown Mobile app only uses the primary email address to associate your accounts together. It accesses accounts where your first email address is the one matching the login info. The website will log you in using any of the three email addresses listed on an account.

If you are not seeing one or more organizations in the app, you'll need to edit your profile to ensure the email address being used to log into the app is listed as your primary email address in each account.

To fix it…

1. Log into RefTown from a web browser….(for any of the three accounts)
    
2. Edit your profile
   • Click your name in the top right corner.
   • Click “Profile…”
   • Click “Email”
3. Make sure the desired email address is listed as the first email address, then save the changes.
   • It will save all of the email addresses as listed to all of your organizations, making them all the same.
      
4. Switch to each association on the website.
   • The app assumes you’re already logging into each account from the website.
   • This will initialize each account to be ready to use in the app.

You should then be able to access all organizations within the app.