Because all IT departments are different, and spam filters sometimes filter legitimate email, it is highly recommended that you add the RefTown domain to your Safe Senders list in your email client. This will help ensure that our emails will get to you safely.

• Outlook
• Apple Mail
• Yahoo!
• Gmail
• iPad/iPhone
• Gmail Phone App

Either add the entire @reftown.com domain to your safe sender's list (if your email program allows adding domains) or add the email address mailer@reftown.com

(Another site that may also be useful for configuring your email settings for RefTown emails: Safe Sender List How To)

Add known valid sender to the Safe Senders list to ensure that their email will not go to your Junk E-mail folder.

1. On the Ribbon, from the Home tab, in the Delete group, select Junk
   .

2. From the drop-down list, select Junk E-mail Options.

3. Select the Safe Senders tab.
   
   

4. Click Add
   
   .

5. In the Add address or domain dialog box, type an email address or domain.
   
   

6. Click OK.
   
   

7. In the Junk E-mail Options dialog box, click Apply. Emails from this sender will now be prevented from being moved to your Junk E-mail folder.
   
   

1. Open the email from the sender you would like to add to the safelist.
2. Click on the sender’s email address at the top of the email
3. A list of options will appear on a drop down
4. Click on “Add to Address Book”
5. Your sender will be automatically added to your Apple Mail safe senders list.

Method 1: Create a Custom Filter (Recommended)

1. Click the Settings (gear icon) in the top-right corner of Yahoo Mail and select More Settings.
2. Click Filters in the left menu column.
3. Click Add new filters.
4. Give your filter a name (e.g., "Whitelist").
5. Under Set rules, set From to contains, and enter @reftown.com
6. Under Choose a folder to move to, select Inbox
7. Click Save to activate the filter.

Method 2: Add the Sender to Contacts

1. Open Yahoo Mail and find an email from the sender.
2. Hover over the sender's name or email address. 
3. Click Add to contacts in the pop-up window.
4. Click Save

1. Open the email from the sender you would like to add to the safelist.
2. Click on the arrow next to an email icon on the far right.
3. Select “Add To Contacts”.
4. You will see the text “Added *Email Address* to contacts.” Appear at the top of the screen, meaning your new contact has been added to your Gmail Safe senders list.

1.  Open the email

2. Tap the email address or email the user name of the sender (at the top of the screen)

3. Tap ‘Create New Contact’ from the menu at the bottom of the screen.

1. Open the email of the contact you wish to add to your safe sender list

2. Tap the contact name, email or contact card. You might have to click the downward-pointing arrow to reveal the contact name.

3. Tap the ‘Add Contact’ icon located in the top right-hand corner.